Policy on Customer Relationships
How customers are to be greeted and served:
- Each and every customer should be treated the way you would want to be treated
- Treated with respect
- Allow them to know their needs are important
- Not forgetting what they came in or called for, in other words be a good listener
- Feels customers feel important
- Help customers understand the way our company works and make them feel like we have the worlds best company system
- Always look for way to help your customers
- Know how to apologize. If something goes wrong apologize, its easy and customers like it
- Always give more than expected
- Ask for feedback
How to handle a exchange or refund
Returns and Exchanges In-Store:
DATASR offers the easiest return policy because of our thousands of store locations nationwide. No re-boxing, labeling, mailing or waiting for processing just bring your purchase into a store near you for an instant refund.
When exchanging or refunding an item please bring:
- the original packaging slip/receipt
- the credit card used to purchase the item
- the item to return or exchange
Returns by Mail:
Please refer to the back of your customer receipt for instructions on returning items by mail. We do not accept exchanges by mail.
How to handle a complaint:
- Listen carefully to what the customer has to say and let them finish. Don't get defensive. Always repeat back what you are hearing to show that you have listened.
- Ask questions in a caring and concerned manner. The more information you can get from the customer, the better you will understand his or her perspective
- Apologize without blaming. When a customer seems that you are sincerely sorry it actually diffuses the situation. Don't ever blame another person or department.
- Put yourself in their shoes. As a business owner your goal is to solve the problem, not argue.
- Ask the customer “what would be an acceptable solution to you?”. Wether or not the customer knows what a good solution would be, become a partner with the customer in solving the problem.
- Solve the problem or find someone who can solve it the quickest. Don’t lag the problem.
Warranty Details:
DATASR’s warranty obligations are limited to the terms set forth below: DATASR Computer, Inc. warrants this hardware product against defects in materials and workmanship for a period of THREE (3) YEAR from the date of original retail purchase.
If a defect exists, at its sole discretion DATASR will (1) repair the product at no charge, using new or refurbished replacement parts or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product assumes the remaining warranty of the original product or 90 days, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple's property. Warranty service will generally be provided by an Apple Authorized Service Provider.