Company Handbook Outlining Duties and Job Descriptions
System Analyst : A system analyst researches problems, plans solutions, recommends software and systems, at least at the functional level, and coordinates development to meet business or other requirements. Although they may be familiar with a variety of programming languages, operating systems, and computer hardware platforms, they do not normally involve themselves in the actual hardware or software development. Because they often write user requests into technical specifications, the systems analysts are the liaisons between vendors and information technology professionals. They may be responsible for developing cost analysis, design considerations, staff impact amelioration, and implementation time-lines.
Responsibilities include:
Data Entry Operator : Data entry operator enters data into a machine using a alpha-numeric keyboard with speed and accuracy. Data entry and information processing workers help ensure the smooth and efficient handling of information. By keying in text, entering data into a computer, operating a variety of office machines, and performing other clerical duties, these workers help organizations keep up with the rapid changes that are characteristic of today's "Information Age." Data entry and information processing workers are known by various other titles, including word processors, typists, and data entry keys, and less commonly, electronic data processors, keypunch technicians, and transcribers.
Responsibilities include:
Help Desk : A service providing information and support to the users of a computer network. Responsible for answering, commenting and replying back to help desk inquiries. Help desk is the first level of support and response for clients. Help Desk is relief and assistance for technicians and engineers.
Responsibilities include:
Computer Support Manager : Computer support manager is a key member in the services organization management team will report to the VP of operations. Will be responsible foe motivating a team of computer support consultants for facilitating resolution in escalated calls.
Responsibilities include:
Programmer : A programmer, computer programmer, developer,coder, or software engineers a person who writes computer software. The term computer programmer can refer to a specialist in one area of computer programming or to a generalist who writes code for many kinds of software.
Responsibilities include:
Technician : A computer technician is an individual who identifies, troubleshoots and resolves computer problems. Computer technicians possess skilled knowledge, hands-on experience and different tools to repair and maintain computer hardware, software and network/Internet issues. A computer technician is also known as a PC technician or PC repair technician.
Responsibilities include:
Responsibilities include:
- the role of an analyst is to help organizations understand the challenges before them to make this transition and to ensure that the needs and expectations od the clients are represented correctly in the final solution
- may have a full time role on a large project
Data Entry Operator : Data entry operator enters data into a machine using a alpha-numeric keyboard with speed and accuracy. Data entry and information processing workers help ensure the smooth and efficient handling of information. By keying in text, entering data into a computer, operating a variety of office machines, and performing other clerical duties, these workers help organizations keep up with the rapid changes that are characteristic of today's "Information Age." Data entry and information processing workers are known by various other titles, including word processors, typists, and data entry keys, and less commonly, electronic data processors, keypunch technicians, and transcribers.
Responsibilities include:
- records data by operating data entry equipment
- protects companies value by keeping information confidential
- prepares source data for entry by opening and sorting mail; verifying and logging receipt of data, obtaining missing data
Help Desk : A service providing information and support to the users of a computer network. Responsible for answering, commenting and replying back to help desk inquiries. Help desk is the first level of support and response for clients. Help Desk is relief and assistance for technicians and engineers.
Responsibilities include:
- assist with fieldwork as requested
- update and maintain company contacts
- sets and loads computer equipment with required items and prepares computer equipment for operation
- operates computer for purpose of providing information to requesting clients and/ or engineers
Computer Support Manager : Computer support manager is a key member in the services organization management team will report to the VP of operations. Will be responsible foe motivating a team of computer support consultants for facilitating resolution in escalated calls.
Responsibilities include:
- facilitate customer resolution for escalated calls and engage the necessary technical support
- follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied
- work with other managers to ensure operational consistency
- participate in quality calibration and validation sessions
Programmer : A programmer, computer programmer, developer,coder, or software engineers a person who writes computer software. The term computer programmer can refer to a specialist in one area of computer programming or to a generalist who writes code for many kinds of software.
Responsibilities include:
- researching and examining current systems
- talking to users to find out their requirements
- agreeing proposals
- writing software and operating manuals
- product testing
Technician : A computer technician is an individual who identifies, troubleshoots and resolves computer problems. Computer technicians possess skilled knowledge, hands-on experience and different tools to repair and maintain computer hardware, software and network/Internet issues. A computer technician is also known as a PC technician or PC repair technician.
Responsibilities include:
- identify the hardware and software needed to provide solutions to problems
- provide telephone, face-to-face and online support to customers
- talk with vendors and programmers
- make sure users can use the equipment by providing personal tuition and self-help instructions
- assist in the customization and adaption of existing programs to meet users requirements.